Analisis Mutu Layanan Pendidikan Dasar melalui Pendekatan Single Case Study
Analysis of Primary Education Service Quality through a Single Case Study Approach
DOI:
https://doi.org/10.36928/egjv9j36Keywords:
iklim belajar, kepemimpinan kepala sekolah, mutu layanan pendidikan, pendidikan dasar, studi kasus tunggalAbstract
Penelitian ini bertujuan menganalisis mutu layanan pendidikan dasar pada tiga komponen utama, yaitu kinerja pendidik dalam mengelola pembelajaran berpusat pada peserta didik, kepemimpinan kepala satuan pendidikan dalam pengelolaan sekolah, dan iklim lingkungan belajar. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus tunggal. Data dikumpulkan melalui observasi kelas, wawancara, dan telaah dokumen laporan visitasi. Analisis data dilakukan melalui kondensasi data, pengodean tematik, penyajian matriks, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa mutu layanan pendidikan dasar secara umum berada pada kategori baik. Guru telah menerapkan pembelajaran komunikatif, partisipatif, dan cukup berpusat pada peserta didik. Kepemimpinan sekolah juga tampak dalam perencanaan, evaluasi, dan pengelolaan program. Iklim belajar relatif aman dan mendukung. Namun, masih diperlukan penguatan pada asesmen formatif, refleksi guru, perencanaan berbasis data, layanan inklusi, keselamatan sekolah, serta prosedur anti-perundungan yang lebih operasional, terdokumentasi, konsisten, dan berkelanjutan.
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